Automated dialogue or conversational systems are anthropomorphised by developers and personified by users. While a degree of anthropomorphism is inevitable, conscious and unconscious design choices can guide users to personify them to varying …
Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has …